Effective from: 1st December 2025
At Astral Where, we strive to make your shopping experience smooth and enjoyable. This Shipping Policy outlines how we handle shipping, delivery, tracking, and related practices for all orders placed on our website. By placing an order, you agree to these shipping terms.
Shipping Destinations
- We currently ship exclusively within the United States.
- Orders outside the USA are not accepted at this time.
- Shipping addresses must be valid and complete; we are not responsible for delays or failed deliveries due to incorrect addresses.
Shipping Methods and Costs
- Shipping options are calculated at checkout based on package size, destination, and carrier.
- We partner with trusted carriers such as USPS, UPS, and FedEx for reliable delivery.
- Occasionally, we may offer free shipping promotions on qualifying orders. These promotions are subject to terms listed during checkout.
Processing Time
- Orders are typically processed within 1–2 business days after confirmation and payment verification.
- Orders placed on weekends or holidays will begin processing on the next business day.
- During high-demand periods (holidays, sales, or special drops), processing may take longer; customers will be notified via email if delays occur.
Delivery Times
- Standard shipping within the USA usually takes 3–7 business days after order processing.
- Expedited shipping options may reduce delivery time to 1–3 business days depending on your location.
- Shipping times are estimates and may vary due to carrier delays, weather, or unforeseen circumstances.
Order Tracking
- Once your order ships, you will receive a confirmation email with a tracking number and carrier details.
- You can use the tracking number to monitor your shipment directly on the carrier’s website.
- Please allow 24 hours for tracking updates to appear.
Lost or Damaged Packages
- Astral Where is not responsible for delays or damages caused by shipping carriers.
- If your package is lost or arrives damaged, please contact our support team at info@astralwhere.com within 5 business days.
- We will assist with claims, replacements, or solutions based on carrier policies and order verification.
Shipping Address Changes
- Orders cannot be modified once processed.
- Please double-check your shipping information at checkout.
- If you need to change your shipping address, contact us immediately. We will attempt to update it before the package is shipped, but we cannot guarantee changes after processing.
International Shipping
- Currently, Astral Where does not ship internationally.
- We are exploring future expansion and will update this policy when international shipping becomes available.
Returns and Exchanges
- Please review our Return & Exchange Policy for items eligible for return or exchange.
- Returns must follow the instructions provided in the policy for approval.
- Shipping costs for returns may apply unless the product was defective or sent incorrectly.
Contact Us
For questions about shipping, delivery, or tracking, reach out to our support team:
Email: info@astralwhere.com
Astral Where is committed to providing transparent, reliable, and timely shipping to ensure every order arrives safely and promptly.
