Effective from: 1st December 2025
At Astral Where, we want you to love your clothing. If you’re not completely satisfied, this Return Policy explains how you can return or exchange your order. By making a purchase, you agree to these terms.
Eligibility for Returns
- Returns are accepted within 14 days of delivery from the date shown on your shipping confirmation.
- Items must be unused, unwashed, and in original condition, with all tags intact.
- Only items purchased directly from the Astral Where official website are eligible for returns.
- Sale, promotional, or gift card purchases may have special return conditions; please check at checkout.
Items Not Eligible for Return
- Used or worn clothing.
- Items without original tags or packaging.
- Gift cards or digital downloads.
- Items marked as final sale or non-returnable.
How to Initiate a Return
- Contact Astral Where support at info@astralwhere.com within 14 days of delivery.
- Include your order number, item name, and reason for return.
- Our team will provide instructions and a Return Authorization (RA) number.
- Returns sent without an RA number may not be processed.
Shipping for Returns
- Customers are responsible for return shipping costs, unless the return is due to a defect, damaged product, or incorrect shipment.
- We recommend using a trackable shipping service to ensure the package arrives safely.
- Astral Where is not responsible for lost or delayed packages during the return process.
Refunds
- Once the return is received and inspected, we will notify you via email.
- Refunds are issued to the original payment method within 5–10 business days.
- Shipping fees (if paid at purchase) are non-refundable, except when we shipped the wrong item.
- Refunds may take longer depending on your bank or payment provider.
Exchanges
- Exchanges are processed as a return and a new order.
- Contact support to confirm availability of the desired item before shipping your original item.
- Any price difference between original and new items will be applied during the exchange.
Damaged or Defective Items
- If you receive a damaged or defective item, contact us immediately at info@astralwhere.com.
- Include photos and a description of the issue.
- We will provide a replacement or refund at no extra cost.
International Customers
- Currently, Astral Where does not ship internationally, so this return policy applies only to US orders.
- Future international shipping policies, including returns, will be communicated on our website.
Contact Us
For questions about returns, exchanges, or defective items, please contact Astral Where:
Email: info@astralwhere.com
Astral Where is committed to ensuring your shopping experience is easy, reliable, and satisfying. Your happiness is our priority.
