privacy policy

privacy policy

privacy policy

Effective from: 1st December 2025

 

At Astral Where (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, shop online, or interact with our services. By using Astral Where, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information

Name, email address, shipping and billing address, phone number, and payment details provided when placing orders or creating accounts.

Account Information

Login credentials, order history, preferences, and communications with our support team.

Non-Personal Information

Browser type, IP address, device type, pages visited, and interaction data for analytics and website improvement.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve website performance, personalize experiences, and provide targeted promotions.

How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and payment verification.
  • Provide customer support and respond to inquiries.
  • Personalize website experience and recommend products.
  • Send promotional emails and updates (you can unsubscribe anytime).
  • Monitor website performance and improve usability.
  • Detect, prevent, and address fraud or unauthorized activity.

Sharing Your Information

We do not sell your personal information. We may share data in limited cases:

  • Service Providers: Trusted partners assisting with order fulfillment, payment processing, shipping, or analytics.
  • Legal Compliance: When required by law, court order, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
  • Protection of Rights: To protect our rights, safety, or property, or those of our users.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. This includes encrypted payment processing, secure storage, and restricted access to sensitive data.

While we strive to protect your data, no online transmission can be guaranteed 100% secure. By using Astral Where, you acknowledge these risks.

Cookies and Tracking

  • We use cookies to remember your preferences, improve site navigation, and deliver relevant content.
  • Analytics cookies help us understand website performance and customer behavior.
  • You can disable cookies in your browser, but some features may not function properly.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any linked sites.

Children’s Privacy

Astral Where is not directed at children under 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Your Rights (US Customers)

  • Access and Correction: You may request access to your personal information and correct inaccuracies.
  • Opt-Out: You may opt-out of marketing communications at any time.
  • Data Deletion: You can request deletion of your account and personal data, subject to legal or transactional requirements.

To exercise these rights, contact info@astralwhere.com

Location-Specific Policies (United States)

  • This Privacy Policy applies to customers in all US states.
  • For California residents: You have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.
  • We do not sell personal information, but California residents can still exercise the above rights.

International Users

If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States. By using Astral Where, you consent to such transfer and processing.

Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions and provide services.
  • Comply with legal obligations.
  • Enforce our agreements and resolve disputes.

After this, data is securely deleted or anonymized.

Updates to Privacy Policy

Astral Where reserves the right to update this Privacy Policy at any time. We will post updates on this page with a revised “Effective Date.” Continued use of the website constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or your data, please contact us:

Email: info@astralwhere.com